How Joining This Site Can Pay For Itself
Joining TheBestSpotToGo.com can help you improve your service, monitor staff or increase your customers “average spend”. When your business joins, we work closely with you to advertise your fantastic location. We also use unbiased mystery clients to verify the criteria you have portrayed to the public to let them know you really are the best spot to go. In addition we help you improve the mystery clients report to pinpoint your key areas of importance.
Once you have joined we will send you a list of sample questions you can add to your mystery client questionnaire with a simple click of your mouse. Our team is always available to advise on how to improve your questionnaire.
Case Study
Suggestive Sales with TheBestSpotToGo.com
A business who recently used our service added these questions to the TheBestSpotToGo.com Mystery Client Report:
- “When you asked for a drink, were you offered a larger size?”
- “Were you asked if you would like a side order to go with your meal?”
The managers used the mystery client questionnaire as a training guide before the visit was made. They asked all the staff to make themselves aware of what the mystery client would be looking for and as an incentive to the staff, they offered a $10 bonus to each team member if they scored 85% or higher on the report.
Results
The “average spend” increased by over half a dollar per customer. The extra staff incentive had paid for the service and the 7 bonuses they gave to staff when they received a 95% score.
This particular business chose to continue the mystery client program on a monthly basis. The staff soon made their own motivational incentive with a percentage of the tips they were receiving and it became fun for all the staff and increased morale.
On a further visit to this particular business, they received a 35% score. If they had not been doing continuous Mystery Client Visits the poor service from a member of staff could have cost them much more money. This complacent member of staff who liked to relax when the manager was out had a surprise when the mystery client described the visit in detail.
Joining TheBestSpotToGo.com is an opportunity to incorporate direct and suggestive sales techniques directly into your staff training. You can even focus on repeat visits in the future with simple improvements with customer interaction. An added motivational incentive to staff can even make more money than you expected.
